PRIVACY POLICY (GLOBAL)

1. WHO IS THE DATA CONTROLLER?

LAZARUS INTERNATIONAL is responsible for this Privacy Policy. In this document, “we”, “us” and “our” refer to LAZARUS INTERNATIONAL.

If you have questions about this Privacy Policy or how we handle personal information, contact us at:
info@lazarusinternational.net

2. WHAT INFORMATION DO WE COLLECT AND WHY?

2.1 To manage your purchases, provide services (such as customer support), and fulfil other requests

2.1.1 Orders, purchases, and accounts

When you purchase an item through our website, we collect personal information such as your:

• name;
• email address;
• phone number (if provided);
• shipping address and billing address;
• order details (items ordered, returns requested, delivery information and status);
• information you provide during checkout or in notes (if any); and
• information relating to the use of gift cards and discount codes (for example, validity and amounts used).

We collect and use this information to process and fulfil your order, provide customer support, communicate with you about your purchase, and administer your account (if you create one). Some information is required to complete a purchase—if you do not provide required details such as a name and delivery address, we cannot deliver your order.

If you choose to create an account, we may collect additional information needed to create and secure your account (for example, a password you set). We do not intentionally request date-of-birth information.

2.1.2 Customer service and other requests

If you contact us (for example via email, Instagram DM, or public comments), we may collect the information you provide to us and any details required to respond to your request. This may include order details, the reason for your enquiry, and any supporting evidence you provide (e.g., photos or videos if you report an issue with an item).

We process this information to respond to you and to manage our customer relationship with you.

2.1.3 Policy updates and important notices

We may contact you about important information relating to your order, account, or service messages that are necessary to provide our services (for example, order confirmations, shipping updates, or critical operational notices). We use your contact details for this purpose.

2.1.4 Controls to help prevent fraud

We use platform and payment safeguards to help detect and prevent fraudulent transactions and protect our business and customers from financial loss. We may use personal information associated with an order (such as name, email, address, and order history) as part of these checks.

Payment information: We do not store full payment card details. Payments are processed by our payment providers (for example, Shopify Payments and associated payment method providers). Those providers handle payment details under their own security safeguards and policies.

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2.2 To maintain our relationship with you through marketing and community initiatives

2.2.1 Newsletters and promotional communications

If you subscribe to marketing communications, we will use your email address to send you updates, promotions, and news (for example via Shopify Email). You can unsubscribe at any time using the unsubscribe link in our emails.

2.2.2 Cookies, pixels and similar technologies

We do not intentionally use third-party analytics or advertising pixels (such as Google Analytics, Meta Pixel, or TikTok Pixel). However, our e-commerce platform and website services may use essential cookies or similar technologies required for core functionality, security, and checkout performance.

2.2.3 Social reposting (tag/hashtag/mention)

If you post content on public platforms (such as Instagram or TikTok) featuring our products and you tag our account, mention us, or use our official hashtag(s), you grant us permission to:

• save a copy of that content; and
• repost or share it on our channels (including our website, email marketing, and social media) for promotional and community purposes.

If you do not want your tagged content used this way, contact us at info@lazarusinternational.net and we will stop using it and remove it from our channels where reasonably possible.

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2.3 To protect our business and comply with legal obligations

Where necessary, we may use personal information to:

• maintain the security of our website and systems;
• detect and prevent fraud or misuse; and
• comply with applicable laws, lawful requests, and regulatory obligations.

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3. WHO HAS ACCESS TO MY PERSONAL INFORMATION?

Your personal information may be accessed by us as needed to operate the store and provide customer service.

We may also disclose personal information to trusted third parties who help us run our business, including:

• our e-commerce platform provider (e.g., Shopify);
• payment processors and payment method providers;
• shipping and delivery providers (including carriers such as Australia Post where used);
• service providers that support essential business operations (such as email delivery and store/shipping apps you enable).

We may disclose personal information where required or authorised by law (for example, to regulators or law enforcement agencies). We do not sell your personal information.

International transfers: Some of our service providers may process or store personal information in countries other than the country you are located in. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with this Privacy Policy and applicable law.

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4. YOUR RIGHTS

Depending on where you live, you may have rights relating to your personal information, such as the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or outdated information;
• opt out of marketing communications; and
• in some jurisdictions, request deletion or restriction of processing.

To make a request, contact us at info@lazarusinternational.net. We will respond within a reasonable timeframe and in accordance with applicable law.

If you have a concern or complaint about how we handle personal information, please contact us first and we will try to resolve it.

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5. OUR CONTACT INFORMATION

LAZARUS INTERNATIONAL
info@lazarusinternational.net

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RETURN & REFUND POLICY (GLOBAL)

LAZARUS INTERNATIONAL — Return & Refund Policy

This policy applies to purchases made through our website. Your rights may vary depending on the country you are located in. Nothing in this policy is intended to exclude or limit any consumer guarantees, warranties, or rights you may have under applicable law.

1) CHANGE OF MIND RETURNS

We do not offer returns or refunds for change of mind (including incorrect sizing or if you no longer want the item), except where required by applicable law.

Please choose carefully before purchasing.

2) SIZE EXCHANGES

We may offer a size exchange only if:

• our website/store is currently open and operating; and
• the requested size is available (i.e., the item is not completely sold out across all sizes).

Size exchanges are assessed case-by-case and require return authorisation (see Section 5).

3) FAULTY ITEMS / ITEMS NOT AS DESCRIBED

If your item is faulty, damaged on arrival, or not as described, you may be entitled to a remedy (such as a replacement or refund) under applicable law.

If you believe your item has an issue, contact us with proof as described below. We will assess the issue and, where appropriate, offer a replacement or refund.

4) HOW TO REQUEST A RETURN (FAULTY ITEMS OR APPROVED EXCHANGE ONLY)

Email us at support@lazarusinternational.info with:

• your name and the email used to place the order;
• your order number;
• the item(s) involved;
• the reason for the request; and
• proof (photos and/or videos showing the issue clearly).

If your request is approved, we will send you a return authorisation and instructions.

5) RETURN AUTHORISATION REQUIRED

You must receive written return authorisation from us before sending any item back. Returns sent without authorisation may not be accepted.

6) RETURN CONDITION REQUIREMENTS

For approved returns/exchanges, items must be returned:

• unused and unworn;
• with original tags and packaging (where applicable); and
• in the same condition as originally shipped.

Items that appear worn, washed, stained, damaged due to misuse, or altered may be rejected and returned to you at your cost.

7) RETURN ADDRESS / PRIVACY

We do not publicly list a residential return address. Where a return is approved, we will provide a return address (for example, a Parcel Collect/PO Box or other nominated return location) in the return authorisation email.

8) RETURN SHIPPING COSTS

• If the return is approved due to a confirmed fault or legal entitlement, we will cover reasonable return shipping costs or reimburse you where required by applicable law.
• For approved exchanges (where offered), return shipping is the customer’s responsibility unless we state otherwise in writing.

9) UNDELIVERABLE PARCELS / WRONG ADDRESS

If an order is returned to us due to an incorrect address, failed delivery caused by customer-provided details, or non-collection, we may offer re-shipping at the customer’s cost (a reship fee). We are not responsible for delays caused by carriers.

10) PROCESSING TIME

Where a return is approved and received, we aim to process it within 2–4 business days after it arrives and is inspected. For pre-orders, product-specific timelines will be stated on the product page.